Last updated November 5, 2026
1. About these terms
These Terms of Service apply to the VPDen website, account services, router software, and hardware offers. By creating an account or using the service, you agree to these terms and the specific plan or purchase conditions presented to you. You must be able to enter a binding agreement where you live.
Our Privacy Policy explains how account, order, support, and device information is handled. Questions can be sent to support@vpden.com.
2. What VPDen provides
VPDen is built around two router roles: a StayAtHomeBuddy connected to your home internet and a TravelBuddy you take with you. When a working connection is established between them, devices connected to the TravelBuddy can use the home internet connection.
Your selected plan describes the hardware and service included. Hardware is prepared through our setup process, and assigned devices are associated with your account. VPDen may be offered through a limited pilot; a planned feature, future application, or future update is not a delivery commitment unless expressly included in your offer.
You need working internet at both ends and a home connection that can receive the connection from your TravelBuddy. Some internet providers or Wi-Fi networks require additional setup or may prevent this. Speed and availability depend on both internet connections, local Wi-Fi, hardware, and other providers. VPDen does not guarantee a particular speed, uninterrupted service, or that every third-party website will accept a connection.
3. Your account and hardware
Keep your account credentials secure and provide accurate account and delivery information. The purchased device set is covered according to its plan; access is not available to any account merely because someone knows a router’s asset ID.
Administrators associate physical assets with customer accounts. Selling, returning, or moving a device to another account requires support and preparation for the new owner, including replacement credentials and removal of the previous owner’s settings. Changing the account online does not automatically erase every file or backup on a physical router.
Contact support before transferring a router. Canceling a plan, transferring hardware, and deleting an account are separate actions. Reinstalling or provisioning a device does not restart an existing paid service period.
4. Purchases, activation, and billing
Your checkout or confirmed offer states the hardware price, service charges, payment schedule, shipping charges, and any applicable taxes. Payments are processed through our payment provider. A recurring plan requires your agreement to its disclosed recurring charges; a device check-in or application update is not a new purchase authorization.
Where your offer uses first-use activation, the intended service start is the first verified connection from your travel device back to the prepared home connection. Purchasing, factory preparation, shipping, signing in, and routine device check-ins do not themselves start or reset that period. The confirmed offer and your account’s service dates govern your purchase; a router’s local authorization file is not an invoice or a promise of a new billing date.
Trial and promotional offers may have their own eligibility, duration, and renewal conditions. Only the conditions stated in the offer apply. A working test checkout or pilot demonstration is not evidence that live recurring billing or a future feature is available.
5. Subscription checks and offline access
Connected devices periodically check their account and subscription status and can store a signed authorization to continue working during a temporary server outage. Access is limited to the authorization’s recorded dates; going offline does not create a new paid period.
For an offer using the 30-day authorization policy, the initial service window follows verified activation, and later windows depend on confirmed service payments. Missed renewal may have a seven-day grace period with a renewal notice. After the applicable authorization and grace expire, the software may disconnect the VPN, prevent new VPN connections, and block normal internet traffic through the TravelBuddy until access is restored. Local device setup and recovery access are intended to remain available.
Offline authorization is time-limited, and a cancellation or ownership change cannot reach an unreachable router immediately. A device may need an internet connection or help from support to confirm renewed access or recover its setup.
6. Cancellation, shipping, and returns
Use the account portal’s cancellation controls where available, or contact support. Cancellation of an active paid plan is scheduled for the end of its paid service period; it does not provide an additional renewal grace period after that cancellation date. A purchase canceled before activation is handled separately. Your portal shows the recorded cancellation status and effective date.
A cancellation request does not by itself issue a refund, recall a parcel, or arrange a hardware return. Contact support for the arrangements applicable to your order. Any mandatory cancellation, refund, return, or warranty rights under applicable consumer law remain available.
Provide a complete, accurate shipping address and contact us promptly about delivery problems. Carrier tracking is an estimate and can be delayed. An administrative delivery simulation is a test and is not proof of actual delivery or activation.
7. Device maintenance and updates
The device software can contact VPDen to check authorization and obtain an administrator-approved, signed application update. Updates may change the local dashboard or reporting software. The current application-update process checks compatibility and keeps a recovery backup; it does not provide automatic replacement of the entire router operating system or every network setting.
Keep the device powered and connected while an update is applying. Recovery may require support if the device loses power, its files are changed, or its environment prevents the update from completing. No update is guaranteed to correct every issue.
Open-source and third-party software included with hardware remains subject to its own license terms. These terms do not remove rights granted by those licenses. Modifying device software or settings can affect connectivity and the support we can provide.
8. Responsible use and service limitations
Use the service lawfully and with permission to use the networks you connect to. Do not use VPDen for unauthorized access, malware, attacks, fraud, or infringement of other people’s rights. Protect any private device credentials or connection settings supplied to you.
We may restrict access when reasonably necessary to address misuse, security problems, or legal requirements. Service also depends on power, internet providers, and third-party systems outside our control. An encrypted connection does not make every website, device, or activity secure or anonymous.
9. Your rights and limitations
We aim to provide the hardware and services described in your purchase. To the extent permitted by applicable law, VPDen is not responsible for indirect or consequential losses caused by outages, third-party networks, or your use of the service. This does not exclude liability or consumer protections that cannot lawfully be excluded.
These terms do not require you to give up mandatory legal rights or remedies. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Country: United States
